The Benefits of Self Storage Management Software
Discover the main business benefits of self storage management software in this handy breakdown.
Self storage management software is a valuable tool for self storage facility operators. It allows you to manage your operations more efficiently and effectively. Here are just some of the key benefits of using self storage management software.
Self storage software lets you keep track of unit availability, tenant information, and billing details in one central location. This makes it easier to manage the facility and make informed decisions.
With self storage management software, you can automate many of the tasks associated with running a self storage facility, such as invoice generation, rent collection, late fees, check-ins, move-outs, and reconciliation of payments. This reduces the amount of time and effort required to manage the facility, freeing up you and other staff to focus on higher-value tasks. Because ultimately you want to spend your time growing your business, not running it.
Better customer service
Self storage management software allows operators and managers to quickly and easily access tenant information, which in turn makes it easier to provide exceptional customer service. You can also use the software to send perfectly-timed automated reminders and notifications to tenants, which keeps them informed, reassured, and satisfied and also dramatically reduces the number of unplanned customer support queries that interrupt your day—improving your productivity thanks to fewer disruptions and continual task switching.
Self storage management software lets you monitor your facilities and keep track of who is coming and going with automated ID checks and access controls. This can help deter theft and increase security for tenants.
Self storage management software can save you money by reducing the number of staff needed to handle tasks like data entry, sales, and rent collection. This can lead to significant cost savings over time.
One of the potential benefits of self storage management software that is not always on an operator’s radar is how it can increase bookings and rentals. Traditionally, easing facility management has been self storage software’s big selling point. But without bookings coming in, there’s not much to track and assign. Quality self storage management software doesn’t just simplify unit and facility management, it can help you increase business with features like a modern, mobile-friendly website that attracts customers and drives conversion and a fine-tuned online bookings and payments flow to let them quickly reserve and pay for their storage. This self-service approach allows you to close sales quickly in that critical moment when site visitors are mentally ready to buy, and it reduces the number of sales lost due to friction and frustration with prolonged, outmoded rental processes.
Better decision making
Quality software helps you make decisions based on facts instead of hunches and provides an important baseline of historic information to compare performance change against. It automatically collects, tracks, and presents key financial, operational, and customer data centrally so you can see more easily what’s going well and what’s not. This allows you to drill down into problem areas and make data-informed decisions to drive improvement.
Overall, self storage management software is a valuable tool for self storage facility operators. If you're considering investing in it for the first time, or upgrading to a more modern platform, it's important to research different options and choose one that meets your specific needs. For help as you explore different software providers, check out our post Choosing Self Storage Management Software: What To Ask.