Find the plan that suits your business

Frequently asked questions

What's the difference between the plans?

The Essentials plan gives you the core tools you need to sell online and run your business. Automate takes things to the next level with a focus on automating tedious tasks and helping you collect more leads.

What are the transaction fees?

Transaction fees apply to transactions processed through Stora. These fees vary from country to country. Please get in touch to learn more about fees in your area.

What countries do you support?

Stora is available for self storage businesses in 47 countries and accepts customer payments from anywhere in the world.

The countries are... Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States

Is there a contract?

Nope! Like our existing customers, we expect you'll love Stora. But if you change your mind, cancel your account anytime. No fees. No penalties.

Are there any set up fees?

You get 2 hours onboarding time in the Essentials plan or 4 hours in the Automate plan. We'll create a tailored onboarding plan based on your business requirements and share it with you. We'll then help you get up and running usually over video calls. hat support to get you up and running. Additional one-on-one onboarding will incur a fee. In-app chat support is always available to help.

Who will own my customer data?

You will!

What customer payment methods do you support?

Stora collects automated recurring payments from debit/credit cards and Direct Debits (UK), SEPA (EU). You can also manage customers who pay you via other means such as bank transfer, cash, cheque and other manual methods.

Can I keep my existing website and stil use Stora?

Yes. Stora has a reservations-only mode which you can use alongside your existing website to handle online rentals and recurring payments.

Can you help me import my existing customers and data?

Yes. How will depend on your current systems and processes. But we have several ways of streamlining the transition to Stora.

Do you integrate with accounting packages?

You can use Xero, the world's most popular online accounting package alongside Stora. Check out our guide for more details.

Read the guide.

Do you integrate access control/gates?

Yep. We integrate with Nōke, BearBox, PTI Security Storlogix (.Dat + Cloud), SpiderDoor, OpenTech Alliance and Sensorberg and have plans to support even more providers in future.

Can the Storefront website be translated?

Yes and many of our customers already use Stora Storefronts in other languages.