Mastering Self Storage Customer Service

Summary

In this episode, we’re joined by the team from Zion Call Management, a U.S.-based company offering tailored call answering and remote management services designed specifically for the self storage industry.

We dive deep into what makes a great customer experience in a space that’s often considered purely functional, and how Zion helps operators deliver exceptional service even in unstaffed or automated environments.

Whether you're a self storage operator or just interested in the future of customer service, this episode is packed with practical insights and real-world examples.

For more information, visit: https://zioncallmgmt.com/

Key Takeaways

• How to strike the right balance between automation and human touch
• Why adding a little flair to your customer service goes a long way
• How Covid fast-tracked the shift to unstaffed facilities, and what that means for operators today
• Smart ways to tailor your service to match your brand and meet customer expectations
• The evolving role of call management in the self storage industry