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Frequently asked questions

Are there any transaction fees?

No. Stora does not charge a transaction fee. Stripe, the payment processor you must use with Stora charges payment processing fees. These fees vary from country to country. Visit Stripe pricing to learn more.

What countries do you support?

Stora is available for self storage businesses in 46 countries and accepts customer payments from anywhere in the world.

The countries are... Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States

Are there any set up fees?

You can choose to set your own account up, we provide extensive documentation to help you and live chat support to answer any questions. If you'd prefer dedicated one-on-one onboarding time this can be arranged too and will be quoted based on your requirements.

Who will own my customer data?

You will!

What customer payment methods do you support?

Stora collects automated recurring payments from debit/credit cards including Apple Pay, Google Pay and Link. In additon, Stora supports Direct Debits (UK), SEPA (EU). You can also manage customers who pay you via other means such as bank transfer, cash, cheque and other manual methods.

Can I keep my existing website and stil use Stora?

Yes. Stora's booking and lead portal works your existing website to handle online bookings and recurring payments, or you can add-on our full customisable website should you wish to use Stora for your full web presense.

Can you help me import my existing customers and data?

Yes. How will depend on your current systems and processes. But we have several ways of streamlining the transition to Stora. Please discuss this with our team to determine the best approach.

Can you help me migrate from another self storage software provider?

Absolutely. Stora has migrated dozens of customers from all of the main self storage software providers. We'll work with you to make it as seamless and pain free as possible. Learn more about migrating to Stora.

Do you integrate with accounting packages?

You can use Xero, the world's most popular online accounting package alongside Stora. Check out our guide for more details.

Read the guide.

Do you integrate with access control systems?

Yep. We integrate with Nōke, BearBox, PTI Security Storlogix (.Dat + Cloud), SpiderDoor, OpenTech Alliance, Paxton Net2, Rubik and Sensorberg and have plans to support even more providers in future.

Can the Storefront website be translated?

Yes. Many of our customers already use Stora Storefronts in other languages. It's also possible to make your website multilingual and let the visitor select the language of their choice.